SHOPPING
Do I have to register on the webshop if I want to place an order?
No, you don’t need to register to place an order. You can shop as a guest by providing your email address, billing, and shipping details.
Can I order from abroad?
Yes, you can order, but from the EU countries only. In other cases, please contact hello@hooplasewing.com.
Can I place an order over the phone?
Unfortunately, we are unable to accept phone orders.
How do I know if the product size will fit me?
We always provide product sizes in the product description. Please make sure to check these carefully before making your purchase to ensure it will fit you. Keep in mind that most all of products are unique and handmade, so minimal size variations are possible.
COMPLAINTS AND RETURNS
Is there a possibility for a complaint?
After receiving your package, please check its content. If any of the ordered products are defective or unsatisfactory in quality, we offer the opportunity to return them quickly and easily. In such case, please contact hello@hooplasewing.com.
What products can you return?
You have the unconditional right of withdrawal as specified in Government Decree 45/2014 (II.26.), which you can exercise within 14 days of receiving the goods. In such cases, we will refund the purchase price of the returned product(s) within 14 days of your withdrawal and the return of the product.
Please note that due to hygiene reasons, menstrual underwear and intimate pad products cannot be exchanged under any circumstances, as stipulated by Government Decree 45/2014 (II.26.), Paragraph 29.
What should I be aware of?
If you exercise your right of withdrawal, you are responsible for the costs of returning the product(s).
If the product is damaged due to improper use, the customer is obliged to cover the cost.
You can only return a product if it has not been used or tried, is undamaged, and is in its original packaging with all accessories.
We are unable to accept used, worn, or damaged products, and such items will be returned to the customer.
All products must be returned in their original packaging/box and protective bags (if included). We recommend returning the items in the same packaging we used to send them to ensure proper protection.
How can I return a product?
Please contact our customer service at hello@hooplasewing.com or send a message through the webshop. Provide your order ID, product item number, and a brief description of the issue (e.g., damaged, incorrect quality, etc.).
After receiving your order, you have 14 days to notify us if the product doesn’t meet your expectations (e.g., size or quality) and return it to us.
Returns can only be accepted by post (registered letter or package) or via courier service. For product exchanges, the shipping cost and the cost of the replacement product's delivery will be borne by you.
Please send the unused, undamaged product(s) in their original packaging along with a copy of the invoice. Without the invoice, we cannot process your request.
Send the product(s) to our customer service address:
Orsolya Varró
Hungary, Budapest 1163, Gordonka u 47/2
Once the product is returned in undamaged condition, we will either exchange it for a new one or refund your purchase.
Further details about complaints and returns can be found in our Terms and Conditions.
PAYMENT
You can pay for your order via bank transfer or with the OTP SimplePay credit card payment system in our webshop checkout.
If you choose the bank transfer option, please make the full payment within 2 business days from the order.
OUR BANK ACCOUNT:
Orsolya Varró
Bank: OTP Bank
Account number: 11773195-07217630-00000000 (IBAN: HU38117731950721763000000000)
Message: Please include the order number in the message section.
Shipping will only proceed once the full payment has been received.
What should I do if the payment process was interrupted?
Please check your bank account to confirm that the payment has not been deducted. If the payment was deducted, please contact us so we can verify the payment.
SHIPPING
Shipping terms:
Your order will be shipped via the selected method (Hungarian Post or courier service).
Shipping typically takes 3-10 business days after the full payment has been received. You will be notified via email with tracking details once your order is on its way.
Shipping costs:
Hungary:
Foxpost Parcel Locker: 1290 HUF
Foxpost is a new, convenient parcel pickup option available in shopping malls. Check the list of available lockers here: https://foxpost.hu/csomagautomatak
With Foxpost, you can pick up your order conveniently while doing your regular shopping, saving time and being more eco-friendly by reducing the need for home delivery.
For more information: http://www.foxpost.hu/csomagatvetel-hogyan/
Foxpost Home Delivery: 1690 HUF
Personal pickup: free of charge at Cinke Stúdió (Budapest, Kossuth Lajos u. 14-16, 1052)
Shipping fees are the same across Hungary.
For current international shipping fees please visit the check out section.
Do you ship outside Hungary?
We can only ship outside Hungary to EU countries. In other cases, please contact us at hello@hooplasewing.com
Is in-person pickup available?
In-person pickup is available only in Budapest, at Cinke Stúdió (Budapest, Kossuth Lajos u. 14-16, 1052)